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Privacy Policy

Last updated: January 2025

1. Introduction

DoubleSprint ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.

We comply with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa and other applicable data protection laws.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide, including:

  • Contact information: Name, email address
  • Account information: Username, password (encrypted)
  • Newsletter subscriptions: Email address and preferences
  • Communications: Messages you send us via email or contact forms

2.2 Payment & Transaction Information

We use third-party Merchants of Record (MoR) to process payments. The data we receive varies by platform:

  • Web (Paddle): Paddle collects your payment details, billing address, and tax information directly. We do not have access to your full credit card number. Paddle shares your name, email address, country, and product details with us so we can fulfil your order.
  • Mobile (Apple/Google): App Stores typically do not share your billing details, name, or email address with us. We receive an anonymous transaction receipt (token) that validates your purchase. We generally cannot link an in-app purchase to a specific person unless you create a DoubleSprint account inside the app.

By purchasing our products, you acknowledge that your data will be processed by the applicable MoR in accordance with their privacy policies:

2.3 Automatically Collected Information

When you visit our website, we may automatically collect:

  • Device information: Browser type, operating system, device type
  • Usage data: Pages visited, time spent, referring website
  • IP address: For security and approximate location purposes

2.4 Software Application Data

When you download, install, or use our software applications, we may automatically collect:

  • Usage & Telemetry: Anonymous data regarding feature usage, session duration, and configuration settings to help us improve product stability.
  • Crash Reports: Technical logs generated when an application malfunctions (e.g., stack traces), which may include device specifications.
  • License Validation: Technical identifiers (such as a unique device fingerprint) to validate your license key and prevent piracy.

3. How We Use Your Information

We use your personal information to:

  • Provide and maintain our products and services
  • Process your purchases and send related information
  • Send you newsletters and updates (where you have opted-in, or where you are an existing customer and the communication relates to similar products or services)
  • Respond to your enquiries and provide customer support
  • Improve our website and products
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

4. Legal Basis for Processing

Under POPIA and similar regulations, we process your data based on:

  • Consent: Where you have given explicit consent (e.g., newsletter signup)
  • Contract: Where processing is necessary to fulfil a contract with you (e.g., delivering purchased products)
  • Legitimate interests: Where we have a legitimate business interest that does not override your rights (e.g., improving our services)
  • Legal obligation: Where we must comply with legal requirements

5. Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Paddle / Apple / Google: Our Merchants of Record. We share data with these platforms only as necessary to validate licenses, process subscriptions, or comply with their digital goods delivery policies.
  • Email service providers: To send transactional and marketing emails
  • Analytics providers: To understand website and app usage (data is anonymised)
  • Legal authorities: When required by law or to protect our rights

All third parties are required to respect the security of your data and treat it in accordance with the law.

6. International Transfers

Your information may be transferred to and processed in countries other than South Africa. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with POPIA requirements.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations (e.g., tax records for 5 years)
  • Resolve disputes and enforce agreements

When data is no longer needed, it is securely deleted or anonymised.

8. Your Rights

Under POPIA, you have the right to:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data (subject to legal retention requirements)
  • Objection: Object to processing of your data for direct marketing
  • Withdrawal: Withdraw consent at any time (where processing is based on consent)
  • Complaint: Lodge a complaint with the Information Regulator of South Africa

To exercise these rights, contact us using the details in Section 12.

9. Cookies and Tracking

Our website uses cookies and similar technologies to:

  • Remember your preferences
  • Understand how you use our website
  • Improve your experience

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

10. Security

We implement appropriate technical and organisational measures to protect your personal information, including:

  • Encryption of data in transit (HTTPS)
  • Secure password storage
  • Regular security assessments
  • Access controls limiting who can view your data

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. For significant changes, we will notify you via email or a prominent notice on our website.

12. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us:

DoubleSprint
Cape Town, South Africa
Email: info@doublesprint.com

Information Regulator (South Africa)

If you are not satisfied with our response, you have the right to lodge a complaint with:

The Information Regulator (South Africa)
Physical Address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
Email (Complaints): POPIAComplaints@inforegulator.org.za
Email (General): enquiries@inforegulator.org.za
Website: https://inforegulator.org.za/