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Terms & Conditions

Last updated: January 2025

1. Introduction

Welcome to DoubleSprint. These Terms and Conditions ("Terms") govern your use of our website, products, and services, including but not limited to digital courses, software applications, and related content ("Products").

By accessing our website or purchasing any of our Products, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services or purchase our Products.

DoubleSprint ("we", "us", "our") is a sole proprietorship trading in South Africa, operating from Cape Town.

2. Products and Services

2.1 Digital Courses

Our digital courses provide educational content on software development and commercialisation. Upon purchase, you receive access to the course materials as described at the time of purchase.

2.2 Software Products

We develop and offer various software products. Each software product may have additional terms specific to that product, which will be presented to you before purchase or use.

2.3 Product Descriptions

We make every effort to accurately describe our Products. However, we do not warrant that Product descriptions or other content are accurate, complete, reliable, current, or error-free.

3. Purchases and Payment

3.1 Pricing

All prices are displayed in the currency indicated at checkout. Prices are subject to change without notice, but changes will not affect orders already placed.

3.2 Merchants of Record (MoR)

The entity acting as your seller varies depending on how you purchase our Products:

  • Web Purchases: For purchases made on our website, Paddle.com is the Merchant of Record. By purchasing, you agree to Paddle's Buyer Terms and Conditions.
  • iOS App Store: For purchases made within our iOS applications, Apple Inc. (or its regional affiliate) is the Merchant of Record. By purchasing, you agree to Apple's Terms of Sale.
  • Google Play: For purchases made within our Android applications, Google LLC (or its regional affiliate) is the Merchant of Record. By purchasing, you agree to Google Play's Terms of Service.

Your billing relationship, receipts, and tax obligations are with the respective MoR. DoubleSprint remains the licensor of the Product and the provider of the content.

You represent and warrant that you have the legal right to use any payment method you provide.

3.3 Order Confirmation

Upon successful payment, you will receive an order confirmation via email. This confirmation constitutes acceptance of your order and formation of a binding contract.

3.4 Delivery of Digital Goods

Upon receipt of payment confirmation from Paddle, access details (such as login credentials, download links, or license keys) will be sent to the email address provided at checkout.

  • Instant Access: In most cases, delivery is immediate.
  • Delays: If you do not receive your access email within 1 hour, please check your spam folder or contact support.
  • Completion of Delivery: Delivery is considered complete and the contract fulfilled once the electronic transmission of the Product (or the link/key to access it) has been sent by our servers.

4. Refund Policy

4.1 Digital Courses

Due to the nature of digital products, we offer refunds under the following conditions:

  • Refund requests must be made within 14 days of purchase
  • You must not have accessed more than 25% of the course content
  • Technical issues preventing access that we cannot resolve

4.2 Software Products

Refund policies for software products vary and will be specified at the time of purchase. Generally:

  • Subscription products may be cancelled at any time, with access continuing until the end of the billing period
  • One-time purchase software may be refunded within 14 days provided the license key has not been activated and the software has not been substantially used. We reserve the right to disable any license keys associated with a refunded transaction immediately.

4.3 Requesting a Refund

The refund process depends on where you made your purchase:

  • Web Orders (Paddle): Contact us at info@doublesprint.com with your order details. We can process these refunds directly, and they will be returned to your original payment method within 5-10 business days.
  • App Store (Apple): We cannot process refunds for Apple purchases. You must request a refund directly through Apple at reportaproblem.apple.com. These are subject to Apple's refund policies.
  • Google Play: You may request a refund through Google Play. In some cases, we may be able to trigger a refund from our side if you provide the GPA Transaction ID, but this is at our discretion and subject to Google's policies.

5. Intellectual Property

5.1 Our Content

All content on our website and within our Products, including but not limited to text, graphics, logos, images, audio, video, software, and course materials, is the property of DoubleSprint or our licensors and is protected by South African and international copyright, trademark, and other intellectual property laws.

5.2 License to Use

Upon purchase, we grant you a limited, non-exclusive, non-transferable license to access and use the Product for your personal, non-commercial purposes. This license does not include:

  • The right to resell, redistribute, or share access with others
  • The right to modify, adapt, or create derivative works
  • The right to use the content for commercial training or educational purposes without our written consent
  • The right to remove or alter any copyright notices or branding

5.3 Your Content

Any content you submit through our services remains your property. By submitting content, you grant us a license to use, display, and distribute such content in connection with our services.

6. User Conduct

When using our Products and services, you agree not to:

  • Share your account credentials or course access with others
  • Copy, record, or redistribute course content
  • Attempt to circumvent any access controls or security measures
  • Use our Products for any unlawful purpose
  • Interfere with or disrupt our services or servers
  • Impersonate any person or entity

Violation of these terms may result in immediate termination of your access without refund.

7. Software Updates and Availability

Unless explicitly stated in a product-specific agreement (e.g., "Lifetime Updates"), purchase of a software license covers the current major version only. We do not guarantee that our software will be compatible with future operating system updates or third-party dependencies indefinitely.

8. Disclaimer of Warranties

Our Products and services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that:

  • The Products will meet your specific requirements or expectations
  • The Products will be uninterrupted, timely, secure, or error-free
  • The results obtained from use of the Products will be accurate or reliable
  • Any errors in the Products will be corrected

Educational content is provided for informational purposes. We do not guarantee any specific business outcomes, income, or results from applying the knowledge gained from our courses.

9. Limitation of Liability

To the maximum extent permitted by South African law, DoubleSprint shall not be liable for:

  • Any indirect, incidental, special, consequential, or punitive damages
  • Any loss of profits, revenue, data, or business opportunities
  • Any damages resulting from your use or inability to use our Products
  • Any damages resulting from unauthorised access to or alteration of your data

Our total liability for any claim arising from these Terms or your use of our Products shall not exceed the amount you paid for the specific Product giving rise to the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless DoubleSprint, its directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising from:

  • Your use of our Products or services
  • Your violation of these Terms
  • Your violation of any rights of another party
  • Any content you submit through our services

11. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our Products after any changes constitutes acceptance of the modified Terms.

For significant changes, we will make reasonable efforts to notify you via email or through our website.

12. Termination

We may terminate or suspend your access to our Products immediately, without prior notice or liability, for any reason, including breach of these Terms.

Upon termination, your right to use the Products will cease immediately. Provisions that by their nature should survive termination shall survive, including intellectual property provisions, disclaimers, and limitations of liability.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of our Products shall be subject to the exclusive jurisdiction of the courts of the Western Cape, South Africa.

14. Consumer Protection

Nothing in these Terms is intended to limit any rights you may have under the Consumer Protection Act 68 of 2008 (South Africa) or any other applicable consumer protection legislation.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and any product-specific terms, constitute the entire agreement between you and DoubleSprint regarding your use of our Products and services.

17. App Store Specific Terms

17.1 Apple App Store

If you access our Products via the Apple App Store, the following terms apply:

  • Acknowledgement: This agreement is between you and DoubleSprint, not Apple. DoubleSprint is solely responsible for the content and the Product.
  • Support: Apple has no obligation to furnish any maintenance or support services with respect to the Product.
  • Warranty: In the event of any failure of the Product to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price. To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever with respect to the Product.
  • IP Claims: DoubleSprint, not Apple, is responsible for addressing any claims of intellectual property infringement relating to the Product.
  • Third-Party Beneficiary: Apple and its subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance, Apple will have the right to enforce these Terms against you as a third-party beneficiary.

17.2 Google Play

If you access our Products via Google Play, the following terms apply:

  • Acknowledgement: This agreement is between you and DoubleSprint, not Google. DoubleSprint is solely responsible for the content and the Product.
  • Support: Google has no obligation to furnish any maintenance or support services with respect to the Product.

17.3 Restore Purchases

If you have previously purchased a Product through an App Store and need to restore access on a new device or after reinstalling the application:

  • Use the "Restore Purchases" feature within the application (if available) to unlock your content at no additional cost.
  • Ensure you are signed in with the same Apple ID or Google account used for the original purchase.
  • If automatic restoration fails, contact us with proof of purchase and we will assist in restoring your access.

18. Contact Information

For questions about these Terms, please contact us:

DoubleSprint
Cape Town, South Africa
Email: info@doublesprint.com